Serving Forsyth County, Winston-Salem, Kernersville, Clemmons and beyond Heat Pump Replacement Winston-Salem

Best communicators by far Apr 28, 2025

We are so glad that we reached out to All Phase Heating and Cooling to give us an estimate on replacing 2 heat pumps. We contacted 4 HVAC companies, and they were the quickest to respond, and by far the best communicators by phone, text, and email. All Phase provided us with detailed and easy-to-understand estimates, comparing 4 different brands with very fair pricing. Brad, Gina, Jessica, and Tina were available to answer our questions and explain their answers in terms that we could understand. The entire All Phase installation crew was also quite impressive, completing the job in one day. They were polite and most respectful of our home and landscape when they removed the old equipment and brought in the new units. We will definitely recommend them to our friends and neighbors and are happy to find a dependable and professional HVAC service provider for our future needs. Pete and Bonnie

Bonnie Richardson

Highly recommend All Phase Mar 27, 2025

Had a new heat pump installed. Really happy with the quality of the work and the overall experience. I had some complications leading up to the install and was able to talk to the owner and come up with the best approach. Highly recommend All Phase.

Damien Reynolds

A great company with great morals Jan 25, 2025

I had a great experience! Ask for Evan. He came out promptly, diagnosed my heat pump quickly, and came back the next day to fix it. In the process, I learned a lot about how heat pumps work. He really took the time to explain things. Overall, it’s a great company with great morals and values that shine through the respectful treating of their customers. Would highly recommend!

Ingo Asbeck

Passed the county inspection with ease Jan 16, 2025

Update January 2025 - In December of 2024, All-Phase installed a new Lennox heat pump on my home's second level. They did a lovely job, and we passed the county inspection without issues. I remain a believer in All-Phase based on MANY years of working together. I have used All-Phase Heating and Cooling for at least five years. I use them for my personal home and rental properties. The team is professional, competitive, and responsive. The work I have done with All-Phase includes new system installation and previous installation maintenance and repairs. I am very happy with Steve and the entire crew.

Ralph McBride

Highly recommend All-Phase Nov 19, 2024

I'm switching and will be a returning customer. The All-Phase staff could not have been nicer to deal with in handling my recent Carrier heat pump repair service and questions. The technician (Evan) was very professional, explained the entire repair estimate and options. Evan’s follow-up workmanship and service call was first class. The repair cost was very reasonable and I’m speaking from experience since I’ve dealt with many of the area's HVAC companies. Highly recommend All-Phase if you want the kind of personal service a well-run company gives you.

Tim Trask

Outstanding Attitude and Expertise Aug 7, 2024

Terry performed semi-annual maintenance on my two heat pump systems. He has always been on time. Always has an outstanding attitude and definitely knows his profession. I have experienced no failures in the seven years that I’ve had these systems. I attribute that to All-Phase’s excellent service program and talented technical staff.

John Peters

Excellent job replacing my furnace May 8, 2024

All Phase did an excellent job completely replacing my existing oil-fired furnace and AC unit with a new heat pump system. The job went great with no problems. They completed the job in one day. Employees were friendly and professional. The company kept me informed before, during, and after the job was completed. I would recommend All Phase for HVAC work.

Lamont Snider

Friendly and Thorough Staff Feb 22, 2024

Steve, Will, Jay, Tina, and the rest of the staff I have spoken with were very friendly and explained the details thoroughly, and answered my questions and concerns. So I am entrusting All-Phase with my heat pump purchase! And would make them my next choice if I had to do this over.

ray speas

Great customer service! Sep 6, 2023

I would highly recommend All-Phase. From the time they came out to give the estimate, set up a date for installation, and during installation, they were 1st class. Great knowledge, no pressure, arrived and completed the work when stated, great customer service! Our heat pump qualified for a rebate. I applied through my electric company for the rebate. I waited for a time and never heard from my electric company concerning the rebate. After many calls to the electric company trying to get this resolved, they finally told me that the heat pump did not qualify. I made a call to Kim, the office manager at All-Phase, and explained the issue to her. She offered to contact the electric company for me so that I could understand why it was rejected. She did not have to do this for me; she graciously offered. After Kim spoke with the electric company, they reversed their decision. The electric company had been rejecting rebates that could possibly qualify and would need to go back and review the rejections from the start of the rebate process. Also, they updated their website to correct the rebate qualifications. Kim was kind, gracious, and gave great customer service, was very knowledgeable, and went above and beyond in helping me. If considering a purchase, please contact All-Phase Heating & Cooling and let them assist you in your purchase.

N L Manter